How do you continuously validate the current needs of users and identify opportunities for business growth?
The 8-day workshop proved valuable in validating if the existing product offerings align with the current needs of users. An interesting aspect of the workshop was the collaboration of two teams operating in different time zones, seamlessly picking up tasks from where the other left off. I took the lead in one of the teams, ensuring the achievement of daily goals.
How we did it?
The action plan comprised several key steps. It began with conducting initial interviews with actual users, followed by the compilation of personas that outlined their core responsibilities and crucial tasks. Subsequently, the team identified the different phases of the user journey and recognized the target markets. Through a card sorting activity, ideation was carried out for each market, persona, and phase. An Empathy map was then developed, providing insights into user actions, thoughts, and emotions. Finally, the action plan involved the identification of product gaps and opportunities for improvement.
The workshop proved to be extremely productive, and by the end, we were able to present identified gaps and opportunities to the leadership.
How did we transform challenges into success?
At the outset, the team grappled with uncertainty regarding the workshop's objectives and the specific tasks that required completion. Addressing a one-day backlog became a focal point, and strategies were developed on how to efficiently compensate for any delays. Maintaining motivation within the team emerged as a crucial consideration, prompting discussions on effective methods to keep everyone engaged and focused on completing their assigned tasks. Additionally, the team actively navigated the challenge of managing responsibilities from other concurrent programs, highlighting their adept multitasking abilities and commitment to ensuring a seamless integration of tasks across different projects.
Findings Implementation
Honeywell Forge is a program which includes in-flight connectivity, flight planning and optimization, and flight database services in a single seamless platform.
Responsibilities:
- Involvement in the sprint planning
- Requirement gathering for use case from stakeholders and end users
- Creating customer and user flow
- Defining the solution and creating wireframes
- Conducting reviews with product owners
- User testing and providing feedback for different stories
User Case 1: As an aircraft operator, I want to share my flight leg to track location.
Solution:
- From the dashboard particular flight leg can be shared.
- The Link will be generated and the operator can share the link with the contacts.
- The link will be valid till the flight duration.
User Case 2: As an aircraft operator, I want additional services which will help me get accurate data on the flight.
Solution:
- Users get all the details about the App.
- Users can select the required App from the App Store and try it for free or buy it.
- Users can select the plan and change it in future anytime.
- Users will get the notification about additions, updates and subscription end-date alerts.
User Case 3: As an aircraft operator, I want to know my daily usage of the network connectivity.
Solution:
- Users can subscribe to the daily report of the network connectivity
- Users can select the frequency and the mode of receiving the report
User Case 4: As an aircraft operator, I want to create mission profiles by with different content filtering for my connectivity.
Solution:
- Users can create the mission profile with different settings for flight connectivity.
- Users can select per-defined profiles and customize them.
